Privacy policy

At Ula Makowska Transformations, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your data in compliance with the General Data Protection Regulation (GDPR).

By using our services, you consent to the terms outlined in this policy.

1. Data Controller

The data controller is:
Ula Makowska Transformations
info@ulamakowska.com

2. Personal Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, address, emergency contact information, and other information you provide during inquiries or bookings.

  • Health Information: Details you voluntarily share for your hypnotherapy sessions.

  • Payment Details: Information needed to process payments.

  • Website Usage: IP address, browser type, and pages visited (via cookies, if applicable).

3. How We Use Your Data

We use your data to:

  • Provide and manage our services.

  • Respond to inquiries, schedule appointments and send reminders.

  • Maintain records of your treatment.

  • Process payments securely.

  • Improve our website and services.

  • To comply with legal or regulatory obligations.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Consent: For processing sensitive personal data related to the services you request.

  • Contract: To fulfill our obligations in delivering these services to you.

  • Legal Obligation: To comply with tax, accounting, insurance and other regulatory requirements.

  • Legitimate interests: such as improving our services and marketing.

5. Sharing Your Data

We will not sell, rent, or trade your data. However, we may share your information with:

  • Service Providers: To process payments or manage our website securely.

  • Legal Authorities: If required by law or for compliance with legal obligations.

6. Data Storage

Your data is stored securely, and we only keep it for as long as necessary:

  • Health and treatment records: Up to 15 years (as required by Dutch healthcare regulations).

  • Contact and payment information: Up to 7 years (to comply with tax laws).

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Correct any inaccurate or incomplete data.

  • Erasure: Request deletion of your data, subject to legal or contractual obligations.

  • Restriction: Limit how we process your data in certain circumstances.

  • Objection: Object to data processing based on legitimate interests.

  • Data Portability: Receive your data in a structured, machine-readable format.

To exercise your rights, please contact us at info@ulamakowska.com.

8. Cookies

If our website uses cookies, a separate Cookie Policy outlines their use. You can adjust your browser settings to manage cookies.

9. Security

We implement robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically for updates.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:
Ula Makowska Transformations
info@ulamakowska.com

This policy is effective as of 10 December 2024.